returns and refunds

The USER has the same rights and deadlines to proceed with the return and/or to claim any defects or faults that the product or service may present, both online and offline.

The USER has a period of 30 calendar days, counted from the date of receipt of the product, to return it (Article 71 of Law 3/2014, of 27 March). Unless the return is due to defects in the product, shipping costs shall be borne by the USER. The product must be returned in its original packaging and in perfect condition.

The right of withdrawal shall not apply in the following cases:

  1. If the product is not returned in perfect condition.

  2. If the product packaging is not the original or is not in perfect condition. The original packaging must protect the product in such a way that it is received in perfect condition; the use of seals and adhesive tapes applied directly to the packaging is prohibited.

  3. When the product has been opened and it cannot be demonstrated that it has not been used.

  4. When the products are personalized or those which, for reasons of hygiene or other legally established exceptions provided for in Article 103 of Law 3/2014, of 27 March, are excluded.

All returns must be communicated to the PROVIDER by email at info@infaneto.com, indicating the invoice or order number.

The USER may choose to send the product to the PROVIDER at the address of INFANETO S.L., C/ Berilio, 5 (P.I. Los Camachos), 30369 Cartagena, Murcia, Spain, or request that the PROVIDER collect the product from their home (collection cost €4.99).

The PROVIDER shall refund the corresponding amount once the condition of the returned product has been checked, within a period of 3 business days, using the same payment method used for the original order.